Clear Terms. Simple Cancellations.

Way We Go CRM is offered on a recurring subscription basis (monthly or annual, depending on the plan you select). By subscribing, you agree to the billing terms shown at the time of purchase.

If a free trial is offered, no payment is charged during the trial period.

Your selected paid plan will begin billing automatically once the trial ends, unless you cancel before that date.

• You may cancel your subscription at any time from your account settings, or by writing to our support team.
• Cancellation stops all future billing from the next cycle onward.
• You will retain access to the Service until the end of the billing period you have already paid for; access ends at that period's expiry.
• No partial-month or partial-year credit is given for the time remaining after you cancel, except as described in Section 5.

We may suspend or cancel your subscription if:

• Payment is not received after reasonable notice.
• You violate our Terms and Conditions.
• Your use of the Service poses a security or legal risk to us or other users.

• Monthly Plans: Amounts already paid for the current billing month are non-refundable. Cancelling stops the next month's charge only.
• Annual Plans: Refund requests made within [Insert Number, e.g., 14] days of the initial purchase or renewal date may qualify for a prorated refund, at our discretion, minus any usage-based or transaction deductions. Requests after this window are non-refundable.
• Service-Related Issues: If a significant, verified outage or technical failure on our part materially prevents you from using the Service, you may request a service credit or partial refund by describing the issue to our support team.

The following are non-refundable under all circumstances:

• Onboarding, setup, or customization fees, unless explicitly stated otherwise in your order.
• Add-on services already delivered.
• Any amount past the eligible refund window described in Section 5.
• Fees where the account was suspended or terminated for a Terms violation.

Send your account details and the reason for your request to:

Approved refunds are credited to the original payment method within the applicable processing period.

We may update this policy from time to time. Changes take effect once posted here with a revised "Last Updated" date.

Continued use of the Service after that means you accept the update.